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Multinationals have ignored the rights of Chinese consumers too many times

China Daily | Updated: 2019-04-26 07:59

Editor's note: The case of a woman in Xi'an, Shaanxi province, safeguarding her consumer rights in a sensational manner after purchasing an SUV from a Mercedes-Benz dealer that she claimed was defective has been settled, but it has drawn attention to the practices of multinationals. Rednet.cn comments:

If something like this had happened in Germany, would the consumer have needed to resort to such a publicity stunt?

Germany has strict laws on the protection of consumer rights and interests, and consumers have the right to unconditionally return purchased goods within 14 days, so there would be no need to attract public attention to exert pressure on the company concerned, because consumer rights and interests are well-protected.

Multinationals have ignored the rights of Chinese consumers too many times

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